1 Returns
1.1Due to the nature of the products we sell, we only accept returns in the event of a fault. Any claims for any damages or shortages must be made in writing to Frivolous Minx within 24 hours of receipt. Damaged parcels must be signed for as ‘damaged’. No returns may be made without prior written authorisation. We are happy to assist with sizing or colour queries prior to you ordering.
2. Customer Information
2.1 You should always check that the contact information you provide is correct before requesting a customer account or proceeding to payment.
2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
2.4 Our website is only intended for use by adults.
3. Your Order
3.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
3.2 Any order shall be accepted entirely at our discretion and shall constitute a legally binding contract between us and you and such contract is hereafter referred to in these terms and conditions as “an order”.
3.3 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
3.4 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
4. Shipping and Customs Duty
4.1 All orders received by us are shipped subject to availability.
4.2 We reserve the right to ship products at a later date where the product ordered is not in stock at the time of purchase. We aspire to dispatch items within 2-3 working days, however, If we are out of stock of a particular item but are expecting a delivery from the manufacturer, you can still place an order. The wait time for new supplies is usually two to three weeks, but it can occasionally be longer.
Unfortunately, manufacturers do sometimes discontinue lines with no advance warning. We have no control over this, but will let you know if we are no longer able to fulfil an order.
